Frequently Asked Questions

I've never heard of your overseas partner – are they reliable?

Our partners have been selected through years of experience and hundreds of successfully completed moves. We only work with overseas partners who we know are capable of providing the same level of service that we ourselves give our customers in Japan. In addition, we work almost exclusively with members of the International Association of Movers, ensuring that our partners are internationally reputable.

My room is 3rd floor and elevetor is too small to deliver many carton boxes and big sofa. Can you deliver from balcony?

We hoist the items or will arrange sky porter truck if there is enough space to park infront of your apartment. Following is the site for using sky porter at the high-place work. 



During my overseas assignment, I'd like to keep some things (furniture, appliances, etc.) in storage. What kind of warehouse or storage room do you have?

Fukuoka Soko's fully-equipped warehouses are clean and well-organized.  We are able to offer various storage options in accordance with your requests. For more details,please contact us.

How much time do you need to estimate my household belongings and perform a survey of my shipment?

It depends on the size of your home and the amount of your shipment. Our standard surveys take between 30-60 minutes.

How long will it take for my shipment to clear customs and be delivered to my home after arriving?

After all customs documents are submitted, it generally takes
 7-10 days for Ocean Shipments and
 3-5 days for Air Shipments
For more details, please refer here

Do I (the shipper) have to be present in Japan in order for the shipment to be delivered?

Yes, in order for Fukuoka Soko to clear your shipment through customs and deliver, you must be present in Japan.

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